Introduction
At ZYLOWORK, we prioritize your privacy and are committed to protecting your personal data. By using our platform, you consent to the collection and use of your information as outlined in this policy.
1. Information We Gather
We collect personal information that you provide to us voluntarily, including:
- Account Details: Name, email, phone number, and profile information.
- Professional Information: Work experience, resume/CV, portfolio, certifications.
- Financial Information: Bank account details, Business Number (BN), and payment preferences.
- Identification Documents: Government-issued ID for verification purposes.
- Communication Data: Messages and feedback to our support team.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage your account.
- Match you with relevant remote work opportunities.
- Facilitate communication between you and client companies.
- Process payments and handle financial records.
- Offer customer support and technical assistance.
3. Sharing Your Information
We do not sell your data. We may share your information with:
- Client Companies: To facilitate job assignments and communications.
- Service Providers: To help us operate the platform (e.g., payment processors, cloud hosting services).
- Legal Authorities: To comply with legal requirements, fraud investigations, or government requests.
4. Data Retention
We retain your personal information based on legal requirements:
- Account data: Retained during your active account period and for 5 years after closure.
- Financial data: Retained for 10 years in compliance with Canadian tax regulations.
- Work history & performance: Retained for 3 years for reference purposes.
- Communication records: Retained for 2 years for dispute resolution.
5. Security Measures
We employ industry-standard security measures to protect your data, including:
- Encryption of all data transmitted through the platform.
- Advanced encryption for sensitive data storage.
- Biometric authentication for secure account access.
- Continuous monitoring and regular security audits.
6. Your Rights and Options
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your data.
- Request deletion of your information (subject to legal requirements).
- Control your communication preferences, including opting out of marketing messages.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your platform experience. You can manage cookies through your browser settings.
8. Cross-Border Data Transfers
Your personal information is primarily stored and processed in Canada. If we transfer data internationally, we ensure appropriate protection mechanisms are in place.
9. Children’s Privacy
Our platform is intended for adults aged 18 and older. We do not knowingly collect information from minors. If we do so accidentally, we will promptly delete it.
10. Policy Updates
We may update this Privacy Policy from time to time. You will be notified of significant changes via email, platform notices, or in-app notifications. Continuing to use the platform signifies your acceptance of the updated policy.
11. Contact Information
If you have any questions or concerns regarding your privacy, please contact us at:
Email: [email protected]
Address: 100 Wellington Street West, Ontario, Canada